Customer Relationship Management Software (CRM) is an example of Software as a Service solution. This is one software that provides many features, such as storing clients personal details, storing potential sales leads, send emails, record sales and provide analysis.
Typically. all these features are saved in multiple places on the computer, used within different software which doesn’t connect. You have to enter the data multiple times.
CRM allows you to more effectively operate your business with ease. It allows better communication with the customer and within your team. You can share information between colleagues. With your team inputting information together, it improved your customer service experience.
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